About Fintech Farm
We are a UK fintech creating successful neobanks in emerging markets in partnerships with local traditional banks. The mission is to make banking services accessible, simple and fun to use worldwide and the goal is to launch neobanks in 50+ markets, serving 100m+ customers.
Our success builds upon a best-in-class product, customer experience, emotional engagement, viral marketing and deep credit-decisioning expertise across our product suite covering credit, payments, savings and investments. One of our founders also previously co-founded a highly successful Eastern European neobank with a multi-million customer base.
We launched our first market with Leobank in Azerbaijan in 2021, where we've already taken a leading market position. Our next market was Vietnam, where we launched Liobank in early 2023 and have also reached strong traction. We have several more markets on the roadmap in the next 12 months and are starting to build out teams there.
Why Fintech Farm is a great place to be
Our ambition. We are looking to become a leading consumer digital bank brand in each market we operate, making it easy for consumers to interact with their money. You could be a part of this exciting journey.
Our culture
Customers. We always go above and beyond to provide an amazing customer experience. We serve our customers the way we would want our mom to be served. And who said that banking has to be boring? We make our apps not just easy but fun to use.
People. We are all business partners in our company. Each of us thinks big, acts as if we own the place and never takes "no" for an answer. We work with strong individuals whom we empower and trust rather than micromanage. Common sense rather than formal policies prevails in all that we do. We always stay curious and open-minded. We embrace the 'we over me' culture.
Your role
As a NOC Engineer, you will be responsible for monitoring the health and performance of our production systems, responding to incidents, analyzing anomalies, and proactively improving our observability and incident response processes.
What You Will Be Doing:
- Monitor infrastructure health using Prometheus, Grafana, Kibana, and other tools
- Configure and maintain real-time dashboards for system performance metrics
- Respond promptly to alerts from PagerDuty, Prometheus, Alert Manager, etc.
- Investigate and troubleshoot production incidents and determine root causes
- Collaborate with development teams to resolve incidents efficiently
- Analyze system metrics and logs to detect anomalies and performance issues
- Manage and analyze logs via ELK stack (Elasticsearch, Logstash, Kibana)
- Maintain documentation on incident procedures, system configs, and monitoring setups
- Generate regular reports on performance, incident trends, and actions taken
- Continuously improve monitoring capabilities and incident response processes
- Participate in post-incident reviews to drive process and system improvements
Who You Are
- Proven experience as a NOC Engineer or in a similar monitoring/operations role
- Proficient with Prometheus, Grafana, and ELK stack for monitoring and analysis
- Strong analytical mindset and ability to stay calm under pressure
- Excellent communication and collaboration skills with cross-functional teams
What we are offering
- Competitive salary is negotiable depending on the candidate's level
- Share options
- We are still a start-up and more benefits are on the way