Business lead collection

Your Role:
As a Business Lead in Collections, you will be responsible for driving the development and execution of collection strategies to optimize recoveries. You will build and lead a high-performance team, ensuring compliance with regulations while enhancing customer experience and business performance.
What You Will Be Doing:

• Develop and implement collection strategies, policies, and procedures to optimize recoveries


• Create and manage a high-performance collection team, providing guidance, training, and performance evaluations to ensure team goals are met


• Collaborate with product, customer service, and finance teams to address customer credit concerns and implement effective solutions


• Monitor and evaluate delinquency rates, identifying trends and recommending adjustments to collection strategies as needed


• Utilise data analytics and reporting tools to track key performance indicators and provide regular updates to senior management


• Stay informed about relevant laws and regulations related to credit collection and ensure compliance in all collection activities


• Develop and maintain relationships with external agencies, legal advisors, and credit reporting bureaus to enhance collection capabilities

Who You Are:

• A self-starter who doesn’t take “No” as an answer, result-oriented, enjoys operating at speed, open and honest


• High energy level and positive attitude


• Structured thinker who enjoys solving problems


• Strong communicator, presenter, and negotiator


• Possesses excellent interpersonal skills, with the ability to build rapport with both internal teams and external stakeholders


• A strong leader able to motivate and mentor a high-performing team

Your Experience:

• At least 5+ years of practical experience in collections, including 2+ years in a managerial position at a retail bank or collection agency


• Proven track record of successfully implementing debt collection strategies and achieving debt collection goals


• Relevant professional certifications are a plus


• Knowledge of credit scoring models, financial analysis, and risk management is a plus


• Knowledge and understanding of relevant local and international regulations governing credit collection practices in consumer lending


• Fluency in English

What We Are Offering:

• Competitive salary negotiable depending on the candidate’s level


• Share options


• We are still a start-up and more benefits are on the way

About Fintech Farm
We are a UK fintech creating successful neobanks in emerging markets in partnerships with local traditional banks. The mission is to make banking services accessible, simple and fun to use worldwide and the goal is to launch neobanks in 50+ markets, serving 100m+ customers.
Since our foundation in 2020, we’ve so far launched neobanks in Azerbaijan (2021), Vietnam (2023), Kyrgyzstan (2024) and India (2025), with 2m+ customers collectively and have more markets on the near horizon!
Why Fintech Farm is a great place to be
Customers. We always go above and beyond to provide an amazing customer experience. And who said that banking has to be boring? We make our apps not just easy but fun to use.
People. We have 250 employees and we’re all business partners in our company - each with stock options that give us a real stake in the business. As we grow and succeed, we all share in the upside. We work with strong individuals whom we empower and trust rather than micromanage. We always stay curious and open-minded.